Posts

Martha Lanaghen

Are we Reaching Students Through Their Preferred Channels?

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It feels right to create support departments, on campus, that are staffed with friendly, caring and efficient staff to assist your students.

But is that based on an old communication paradigm? Do they really need us when they’re already on campus – or would they be more inclined to engage with us actively if they could reach us in the “locations” they frequent more like Facebook, Instagram, Twitter, and perhaps most importantly text messaging?

There’s not doubt that innovative schools are using these tools — but mostly it seems like an afterthought, and certainly they haven’t become the primary source of connection — we still prefer: “Come to my office,” or “call me.” What if we reached them where they live and made these alternative channels – our primary channels?

One of the advantages of this strategy is the incredible information that can be gathered from tracking and monitoring these communication channels – unlike office visits and phone calls, we can capture all the keywords, common phrases, frequent questions – and now we have real science to inform our resources (human and web-based), and improve the information we give students in the first place.

I suspect there are some instances when a real person cannot be replaced – but I’m beginning to believe that we could increase student satisfaction and engagement, while also reducing cost-to-serve, by employing robust, high-tech contact center strategies and tracking technologies.

Martha Lanaghen

It’s Already Too Late! (?)

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Your accreditation report isn’t due for another nine months or so… so it’s NOT too late!

That said, TODAY is the day to do a “health check” on your placement outcomes. Sure, you already run reports to see how you’re doing. You know your placement results year-to-date like the back of your hand. You might even have a dashboard that shows results by campus, and by program.  But you’ve tracked that before, and still ended up in a rush at the end of the reporting period because one cohort, or one campus was behind…

Here are some important questions to ask yourself now so you can Read more

Martha Lanaghen

Faculty – The Career-Readiness Missing Link

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We recently attended a fabulous day of faculty development at West Tennessee Business College.  Michael Brandwein, an Emmy Award winning author and speaker, entertained and taught a room of eager faculty and staff.  The focus of his teaching was on engagement strategies for learners — how to make the classroom as engaging as possible.

The transformation tools were incredible — simple to implement and it was easy to see how these tools will make the classroom more engaging and improve learning outcomes.

The real magic for me, however, was in the simple tools that Michael shared to help students see that a JOB was the desired outcome of their time in school.  Simple things, like saying, “we want you to attend class because your employer will want you to attend work — this is preparation for a JOB, not just school.”

How are you working with your faculty to ensure that their language not only engages students, but also sets student expectations and engages them, from day one, in thinking about the end goal — a career!

 

Martha Lanaghen

Economy of Time

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An Economy of Time

The lack of time, and overabundance of things to get done, is likely one of the greatest health hazards, and career-success hazards in America (probably the world). Ultimately, there’s no easy pill… but I have encountered one piece of advice that has given me a few extra minutes in every day, which ultimately add up to hours each week…

Think of time AS money… yes, that’s different than “time IS money.” We all know it isn’t… I don’t always get paid for the things I spend my time on, but I still have to get them done. That said, if I think of “time AS money,” then I make more careful choices about how I spend it — even to smaller fractions of an hour. Read more

Martha Lanaghen

What’s Cookin’ at The Sparrow Group

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We are very excited to have put the final touches on our innovative “Ready 4 Work” program.  This program leverages what we’ve learned through our highly successful “Portfolio Project” and the “WOW” incentive program — and creates one comprehensive, two-part program that covers every component of Career Services effectiveness.

From Admissions to Alumni Relations, the Ready 4 Work program ensures that student expectations are set properly, that they become prepared to gain employment when they graduate, and that they communicate with you after graduation. Read more